Privacy Policy

South West Pristine Cleaning Ltd
Effective Date: 2 July 2025

Company Number: 15126035
Registered Office: 3 Masons Wharf, Corsham, SN13 9FY, Wiltshire
Website: https://www.southwestpristinecleaning.com
Email: info@southwestpristinecleaning.com

 

1. Introduction

At South West Pristine Cleaning Ltd, we are committed to protecting your personal data and privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains what data we collect, how we use it, your rights, and how to contact us.

 

2. What Information Do We Collect?

We collect personal information from clients, potential clients, and website visitors when you:

  • Make an enquiry or request a quotation
  • Place an order for services
  • Sign up for marketing communications
  • Contact us via phone, email, or our website
  • Use our website (cookies may collect technical data)

Personal data we may collect includes:

  • Name, address, phone number, email
  • Service site details (e.g. property addresses, photos)
  • Payment and invoicing details (not payment card info)
  • Business contact details (for commercial clients)

We will only collect information necessary for the purposes outlined in this policy.

 

3. How We Use Your Information

We use your personal data to:

  • Respond to enquiries and provide quotations
  • Deliver cleaning services and manage bookings
  • Communicate with you about your service
  • Issue invoices and process payments
  • Maintain service records and comply with health & safety
  • Send marketing communications (where lawful)

 

Legal Bases for Processing Your Data:

Purpose

Legal Basis

Delivering services - Contractual obligation

Managing payments and accounts - Contractual & legal obligation

Health & safety, tax compliance - Legal obligation

Marketing to businesses - Legitimate interest

Marketing to individuals - Consent (opt-in basis)

Portfolio and advertising use of images - Legitimate interest or consent

 

4. Data Management & Security

We follow strict practices to manage and protect your data:

  • Storage: Data is securely stored using encrypted digital systems and password-protected devices.
  • Access: Access is limited to authorised staff only.
  • Minimisation: We collect only the data needed for specific tasks.
  • Retention: Data is retained only as long as necessary (see section 5).
  • Disposal: Unneeded data is securely deleted or destroyed.

We do not sell or rent your data. We do not transfer data outside the UK or EU unless appropriate safeguards are in place.

 

5. Data Retention

Data Type

Retention Period

Enquiries/Quotations

12 months after last contact

Active Client Records

Duration of services + 6 years

Financial Records

6+ years (for HMRC/legal compliance)

Portfolio Images

With consent or anonymised (used indefinitely)

 

6. Marketing Communications

We may send service-related updates or promotional offers:

  • To business clients– based on legitimate interest (opt-out available)
  • To consumer clients– only with active opt-in consent

You can withdraw consent or opt out at any time by emailing: info@southwestpristinecleaning.com

 

7. Sharing Your Information

We only share personal data with trusted third parties where necessary:

  • Subcontractors or suppliers delivering part of your service
  • Local authorities or regulatory bodies (if permissions are required)
  • Our accountants and HMRC for legal compliance
  • The Health and Safety Executive (for H&S reporting)
  • Cloud platforms such asFreeAgent (for invoicing and records)

These third parties are only given the data they need and are contractually bound to process it securely and lawfully.

 

8. Cookies and Website Use

Our website may use cookies — small text files that collect standard internet log information and visitor behaviour. Cookies help us improve user experience.

You can control cookie settings through your browser. For full details, see our Cookie Policy (link to be updated when live).

 

9. External Links

Our website may contain links to other websites. This privacy policy only applies to our website. If you follow a link to another site, please check their privacy policy.

 

10. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request corrections to inaccurate data
  • Request erasure (where lawful)
  • Object to marketing
  • Withdraw consent at any time
  • File a complaint with theInformation Commissioner’s Office (ICO)

To exercise your rights, contact us at:
📧 info@southwestpristinecleaning.com

 

11. Complaints

We take all complaints seriously. If you believe we’ve misused your data, please contact us directly so we can resolve the issue.
If you're unsatisfied, you may contact the ICO:

Website: https://ico.org.uk/concerns
Phone: 0303 123 1113fvc 

 

12. Updates to This Policy

We keep our privacy policy under regular review. Any changes will be posted on our website.

Last reviewed: 2 July 2025

 

13. How to Contact Us

📍 Address:
South West Pristine Cleaning Ltd
3 Masons Wharf
Corsham, Wiltshire
SN13 9FY

📧 Email: info@southwestpristinecleaning.com
🌐 Website: https://www.southwestpristinecleaning.com